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Terms of Conditions

1. Accepting These Terms

This document and the accompanying documents listed below constitute the regulations for Plant Story, or the Terms of Service (the "Terms").

The Terms constitute a binding agreement between you and Plant Story.

Section 10, Disputes with Plant Story, contains an arbitration clause and a waiver of class actions. By agreeing to the Terms, you agree to resolve all disagreements through binding individual arbitration, which means you forfeit any right to have such disputes determined by a judge or jury, as well as any right to participate in class actions, class arbitrations, or representative actions. Please read this agreement carefully as it outlines your rights and obligations when using, Pattern by Plant Story, our mobile apps, and any other services provided by Plant Story (collectively referred to as "Services"). By utilizing any of our Services, including by browsing one of our websites, you agree to the Terms. If you do not accept the Terms, you are not permitted to use our services.

2. Your Privacy

We understand that the privacy of your personal information is essential to you, so we treat it as such. Our Privacy Statement describes how we collect, utilize, and share your information when you use our services. By using our services, you also consent to our use of your information in accordance with our Privacy Statement, so please review it here.

Under U.S. law, Plant Story and sellers are each deemed separate and independent data controllers of buyers' personal information because they both process members' personal information (such as buyer name, email address, and shipping address). Consequently, each party is responsible for the personal information it processes in the provision of the Services. For instance, if a vendor exposes a buyer's name and email address inadvertently while fulfilling another buyer's order, the seller, not Plant Story, will be accountable for this unauthorized disclosure.

If, however, Plant Story and sellers are found to be joint data controllers of buyers' personal information, and if Plant Story is sued, fined, or otherwise incurs expenses as a result of something you did as a joint data controller of buyer personal information, you agree to indemnify Plant Story for any expenses it incurs as a result of your processing of buyer personal information.

3. Your Account with Plant Story

You can utilize our Services as a registered user or as a guest. Regardless, here are a few guidelines about Plant Story accounts:

A. You must be at least 18 years old to utilize our services. Minors under the age of 18 and at least 13 years old are only permitted to use our Services with the approval and direct supervision of a parent or legal guardian who owns an account. Children under the age of 13 are prohibited from using Plant Story or the Services. You are responsible for any and all visitor or account activity, and you may want to investigate commercial tools or services to restrict a minor's access to internet content.

B. Be truthful with us. Please give truthful information about yourself when registering for an account. It is unlawful to provide fake information or assume the identity of another person or organization using your account.

C.Choose an acceptable name. If you choose not to use your complete name as the account name, you may not use language that is offensive, vulgar, violates the intellectual property rights of others, or otherwise violates the Terms.

D. You are solely liable for any conduct that occurs under your account or under your guest identity. If you share an account with others, the individual whose financial information is on the account is ultimately accountable for any account activity. You personally confirm that you have the authority to accept the Terms on behalf of the business if you are registering as a business. Additionally, accounts cannot be transferred.

E. Safeguard your password. As stated previously, you are completely liable for any activity on your account; therefore, it is essential to keep your password secure.

F. Let's make our relationship crystal obvious. These Terms do not establish between you and Plant Story any agency, partnership, joint venture, employment, or franchise arrangement.

4. Your Content

Content that you post using our Services is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).

A. Accepting responsibility for your content. You are aware that you are solely responsible for your content. You warrant that you own all necessary rights to your Content in its entirety and that its publication does not violate any third-party rights.

B. Permission to Use Your Content. You grant Plant Story permission to use Your Content when you publish it via our Services. Your Content is not our property, but we may use it with your permission to support Plant Story's operation and growth. Thus, we are able to promote Your Content without violating any of your rights. You acknowledge and consent that Plant Story may occasionally offer you or Plant Story buyers discounts on the Site that may be related to your listings.

C. Rights You Grant Plant Story. (This is the legal version of the previous section.) By submitting Your Content, you grant Plant Story a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and create derivative works based on Your Content. This enables us to provide the Services and promote Plant Story, your Plant Story shop, or the Services in general, in any format and via any channel, including across all Plant Story Services, our partners, or any third-party website or advertising medium. You agree not to assert any moral or publicity rights against us for our use of Your Content. You also acknowledge our legitimate interest in using it, within the scope of this license, if your content contains any personally identifiable information.

D. Objectionable Content. Plant Story may also act to remove Objectionable Content. The decision to remove Objectionable Content shall be made at Plant Story's sole discretion. "Objectionable Content" includes, but is not limited to:

  • - Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, or libelous
  • - Content that is hateful, or advocates hate crimes, harm or violence against a person or group
  • - Plant and product listings posted in Plant Story Marketplace that are false in nature or deemed misrepresentation of the actual item intended for sale
  • - Content that has the goal or effect of "stalking" or otherwise harassing another
  • - Private information about any individual such as phone numbers, addresses, Social Security numbers or any other information that is invasive of another's privacy
  • - Content that is vulgar, offensive, obscene or pornographic
  • - Unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation
  • - Material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

E. Miscellaneous

You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Plant Story.

Plant Story is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

Any and all product listings that disobey our community guidelines or misrepresent the product being sold can be taken down at any time.

The Plant Story app stores and processes personal data that you have provided to us, in order to provide our service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Plant Story app won’t work properly or at all.

You should be aware that there are certain things that Plant Story. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Plant Story. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Plant Story. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the service, Plant Story. cannot accept responsibility.

With respect to Plant Story.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we strive to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Plant Story. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on iOS – the requirements for the system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Plant Story. does not promise that it will always update the app so that it is relevant to you and/or works with the iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

5. Your Use of Our Services

A. Do not use our services to commit illegal acts. You agree that your use of the Services will not violate any applicable laws. This includes any applicable local, state, federal, and international laws. For instance, you are responsible for acquiring any permits or licenses that your shop requires, as well as for complying with applicable legal requirements in the applicable jurisdiction (s). This includes the sale and delivery of your products, as well as any legal requirements such as a nursery license and age verification upon delivery. You may not sell anything that violates the law, and you may not commit fraud (including false claims or infringement notices), theft, anti-competitive behavior, threatening behavior, or any other unlawful acts or crimes against Plant Story, another Plant Story user, or a third party.

B. You must pay your bills. You are responsible for the payment of all fees owed to Plant Story. You are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services, unless otherwise specified below. Plant Story will calculate, collect, and remit applicable value-added tax and sales tax. Goods and Services Tax (GST), but we'll refer to it simply as GST.

C. Do Not Steal Our Property. You agree not to crawl, scrape, or spider any page of the Services, or to reverse engineer or attempt to obtain the source code of the Services (including Plant Story Intellectual Property and Seller Content) without our express permission.

D. Do not attempt to damage our systems. You agree not to interfere with or attempt to disrupt our Services, such as by distributing a computer virus, making excessive requests to our website or platform, or utilizing other malicious computer code.

E. Share Your Thoughts. Your submission of ideas or other materials to Plant Story is non-confidential and non-proprietary. You grant us a perpetual, non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, and non-exclusive license to use and publish these concepts and materials for any purpose without compensation.

F. Contact Us Online. Periodically, Plant Story will send you certain legal information via email. By utilizing our Services, we can electronically send you information.

6. Termination

Termination By You. You may cancel your Plant Story account at any time through your account settings. Some of Your Content that you posted through the Services prior to deactivating your account will remain accessible even after you cancel your account. However, you must still pay any outstanding bills.

Termination By Plant Story. If we have reason to believe you, your content, or your use of the services violate our Terms, we may terminate or suspend your account (and any accounts Plant Story determines are related to your account) and your access to the services. If we do so, you should be aware that you have no contractual or legal right to continue using our services. Plant Story will terminate or suspend your account if you violate our Terms on multiple occasions.

If you or Plant Story terminate your account, you may lose any information associated with your account, including Your Content.

We May Cease Providing the Services. Plant Story reserves the right to modify, suspend, or discontinue any of its services at any time, for any reason, including those outlined in Plant Story's policies outlined in these Terms of Service. We are not liable for the impact of any changes to the Services on you, including your income or ability to generate revenue through the Services.

The Terms will remain in effect even after your access to or use of the Service has been terminated.

7. Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)

Items You Purchase. You acknowledge that Plant Story does not produce, stock, or inspect any of the products sold via our Services. We provide the venue; the things in our marketplaces are made, listed, and sold by independent sellers, therefore Plant Story cannot and does not make any representations or warranties regarding their quality, safety, authenticity, or legality. Any legal claim relating to a product you purchase must be filed directly against the product's supplier. You release Plant Story from any claims relating to things sold through our Services, such as for defective items, misrepresentations by vendors, or items that caused physical injury (like product liability claims).

Content You Access. While using our services, you may come across content that you find offensive or improper. We make no guarantees for any content uploaded by users using the Services. Plant Story is not responsible for the accuracy, copyright compliance, legality, or decency of user-generated content accessed via the Services. You absolve us of all responsibility for that content.

People You Interact With. You can use the Services to communicate with other people in person or online. You acknowledge, however, that we do not screen users of our Services other than to comply with certain compliance and legal duties, and you release us from any liability arising from your contacts with other users. Please exercise care, prudence, and sound judgment in all contacts with people, especially when meeting someone in person.

Third-Party Services.Our Services may contain links to websites or services of third parties that we neither own nor control (for example, links to Facebook and Twitter). Additionally, you may be required to utilize a third-party product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). Accessing these third-party services is done at your own risk. You may be required to agree the third parties' terms of service. These contracts are purely between you and the third party; Plant Story is not a party to them.


8. Indemnification (or What Happens If You Get Us Sued)

You agree to defend and indemnify Plant Story if we are sued as a result of something you did. This implies that you will defend Plant Story (including any of our employees) and keep us harmless from any legal claim or demand (including reasonable attorney's costs) that arises from your acts, your use (or misuse) of our Services, or your or your account's violation of another party's rights. We maintain the right to manage our legal defense as we see fit, even if you agree to indemnify us, in which case you undertake to assist us in executing our plan.

9. Disputes with Other Users

If you find yourself in a dispute with another user of Plant Story's Services or a third party, we advise you to contact the other party and attempt an amicable resolution.

Publication of Plant Story. You free Plant Story from any claims, demands, and damages resulting from disagreements with other users or parties.

10. Disputes with Plant Story

If you are upset with us, please let us know so that we may possibly rectify the situation. However, if we're unable to do so, the following guidelines will govern any legal issue involving our Services:

A. Governing Law. The Terms shall be governed by the laws of the State of California, excluding its rules on conflicts of law, and the laws of the United States of America. No matter where in the world you reside, these laws will apply to you. However, if you live outside the United States, you may be protected by the mandatory consumer protection requirements of your local consumer protection legislation.

B. Arbitration. You and Plant Story agree that any dispute or claim arising out of or relating to the Terms shall be finally resolved by final and binding arbitration in the English language, administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (the "AAA Rules") then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms, you can view the AAA Rules here). ** Arbitration, including preliminary questions regarding the dispute's arbitrability, will be administered by a lone arbitrator in line with these rules. Any court with appropriate jurisdiction may pass judgment on the arbitral award.

Under the Terms, any arbitration or mediation will be conducted on an individual basis. You acknowledge that by agreeing to the Terms, both you and Plant Story waive the right to a jury trial and to participate in a class action lawsuit. Class arbitrations shall only be available if requested by either party in accordance with the arbitration entity's Class Action Arbitration Rules and approved by the arbitration entity. Despite the foregoing, each party shall have the right to seek injunctive or other equitable or conservatory remedies in a court of competent jurisdiction until a final determination by the arbitrator or mediator. You may instead assert your claim in "small claims" court, but only if your claim qualifies, it remains in such court, and it is brought on an individual, non-representative, and non-class basis.

C. Fees for Arbitration. In compliance with the Consumer Arbitration Rules, all reasonable AAA filing, administrative, and arbitrator fees shall be paid. The parties will each pay their proportionate share of mediation expenses, including filing, administrative, and arbitrator fees.

D. Forum. We are based in California, so any legal action relating to our Services must be brought in San Jose, California. For all actions brought pursuant to the AAA Rules, the proceedings may be filed in your place of residence or in San Jose, California, and any in-person hearings will be held at a location that is reasonably convenient for both parties, considering their ability to travel and other relevant circumstances. If your contract is with Plant Story, Inc., you and Plant Story agree to submit to the personal jurisdiction of a state or federal court in San Jose, California for any disputes that are not subject to arbitration or mediation.

E. Government Distinction. If you are a United States government agency or entity using the Services in your official position and are legally unable to agree to the terms in this section, those terms do not apply to you. In such an event, the Terms and any action relating to the Terms shall be governed by the laws of the United States (without regard to principles of conflict of laws) and, in the absence of federal legislation and to the extent permitted by federal law, the laws of the State of California.

F. Alterations. If we modify this "Disputes with Plant Story" section after the date you last accepted the Terms, the modifications will not apply to any claims lodged against Plant Story prior to the day the modifications became effective. Plant Story may at any moment make substantial modifications to the "Disputes with Plant Story" section. If you do not agree to the updated terms, you have 30 days to notify Plant Story in writing (including by email) or close your account. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Plant Story in accordance with the provisions of this "Disputes with Plant Story" section as of the date you last accepted the Terms, including any changes made prior to the date you rejected the modified terms. You agree to be governed by the current version of the Terms if you reopen an inactive account or create a new account.

11. Changes to the Terms

Our Terms of Use may be updated from time to time. You should thus periodically examine this page for any updates. This page will be updated with the new Terms of Service. Thus, you can determine if you wish to continue utilizing the Services. These modifications become effective as soon as they are posted on this page. You are responsible for examining and familiarizing yourself with any modifications. Your continued use of the Services after the modifications have been made represents your acceptance of the revised Terms.

12. A Few Delicate Legal Points

The Terms, including all rules comprising the Terms, supersede any prior agreement between you and Plant Story pertaining to the Services. If any portion of the Terms is determined to be unenforceable, that portion will be restricted to the least extent required so that the remaining provisions of the Terms will continue to be in full force and effect. Our failure to enforce any provision of the Terms does not relinquish our right to subsequently enforce that provision or any other provision of the Terms. We may delegate any of our rights and responsibilities under the Terms.

13. Description of Our Fee Related Services

1. If you choose to file taxes or operate your Plant Story Account under another tax entity such as a LLC, Sole Proprietor or other entity type, all regulations, rules, and restrictions of use outlined in these Terms and related policies will apply to your Plant Story account. Only one account is permitted per company or individual. All definitions (above) apply to your Account for the purposes of this document, regardless of your entity status outside of our Service.

2. Plant Story offers payment processing services for items featured on its marketplace via third-party service providers. Payment choices may include credit card, debit card, Stripe, PayPal, Apple Pay, Zip, and Android Pay (not yet available). The funds from a sale can be transferred directly into the seller's bank account ("Direct Deposit") or withdrawn via Instant Pay. Plant Story neither accepts nor distributes cash. Please note that payment instruments and bank accounts can only be registered on a single Plant Story account at any given time.

3. Plant Story is responsible for processing refunds, chargebacks or payment reversals, as well as providing customer care for Service-related inquiries, but shall not be involved in other disputes between Users. Payment sent to Plant Story represents payment to the Seller. Please refer to the Buyer or Seller Rules for additional details.

4. All final transaction and/or shipping fees are informed to the User at the time of the transaction. Fees for a Seller are disclosed at the time of listing, but may be subject to change based on shipping tax, other variable rates, or changes made by the Seller. Fees will be deducted from the Seller's revenues upon completion of the transaction and listed on the sales receipt. Prior to checkout, the Buyer is presented with the whole cost of the order, including all applicable fees and taxes, in the order summary. The fees will be incorporated into the payment amount. Before agreeing to the final Sales Contract, it is the User's responsibility to check the fees.

14. Fees in General

Generally, fees are assessed as follows:

Shipping Fees. Shipping costs are the responsibility of the Buyer or Seller (depending on which party is selected at the time of listing) and may vary based on location. The total fee is disclosed at the time of the transaction. Plant Story may deduct the money paid to the carrier on your behalf from your Account balance or bill you separately if we are contacted by one of our shipping carriers and/or are charged for postage due to the use of erroneous shipping labels or weight classifications.

Effective Oct 16, 2023, PlanStory offers three seller plans: Hobby (5.9% LIVE selling fee), Full-time (4.9% LIVE selling fee), and Business (3.9% LIVE selling fee). The Non-LIVE selling fee for all plans remains a fixed 2.9% of the sold price (item price and shipping fee). Plant Story reserves the right to modify the pricing structure at any time.

Payment processing Fees. The payment processing fee is assessed by third-party payment processors such as Stripe or PayPal; Plant Story does not assess any fees.

Cancellation Fees. If a Seller cancels a transaction after the purchase has been commenced but before the transaction has been completed, the transaction fee levied by third-party payment providers is nonrefundable.

Taxes.Taxes may apply to your purchase (item and/or shipping) when you buy something. These taxes may vary based on factors such as I the price of the item, (ii) the nature and characteristics of the item, and (iii) the location of the item's delivery. Buyers will be informed of any applicable taxes prior to committing to a purchase.

15. Payments

Plant Story conducts transactions on behalf of the Seller, and the Buyer allows the Seller to charge or credit (in the case of refunds/reversals) the Buyer's Payment Instrument on file, as appropriate. Any payment made in conjunction with the Service must be processed by Plant Story through its payments processing partners.

The terms and conditions between Buyer and the issuer (bank) of the Payment Instrument govern purchases made with the User's Payment Instrument through the Service.

By consenting to these Terms, you enable Plant Story and/or its payment processor to charge or debit your Payment Instrument, as applicable, when you make purchases or incur additional fees or amounts owed to Plant Story for the Service (s). All applicable fees will be detailed on the receipt.

All Seller earnings, excluding payment processing and other expenses, will settle into the Seller's account upon completion of the sale. On the sales receipt, all fees related to the transaction will be detailed.

The terms and conditions between Buyer and the issuer (bank) of the Payment Instrument govern purchases made with the User's Payment Instrument through the Service.

By consenting to these Terms, you enable Plant Story and/or its payment processor to charge or debit your Payment Instrument, as applicable, when you make purchases or incur additional fees or amounts owed to Plant Story for the Service (s). All applicable fees will be detailed on the receipt.

All Seller earnings, excluding payment processing and other expenses, will settle into the Seller's account upon completion of the sale. On the sales receipt, all fees related to the transaction will be detailed.

16. Cancellation of a Transaction; Refunds

1. Once a Buyer has ordered a goods, cancellation of the transaction is not permitted, unless required by law or regulation. Plant Story may, however, permit cancellation of an order if the Buyer fails to pay or fails to pay on time; if the Buyer receives an item that is not as described in the listing, is sent the wrong item, or is sent a damaged item; if the Seller fails to ship within the expected time frame; or for any other reason Plant Story deems appropriate.

2. Once the product has been processed by a seller, it is not refundable nor returnable.

3. We do not provide refunds or returns for prohibited items.

4. Transactions where payment is sent outside of the Plant Story platform are strictly prohibited by Plant Story’s Terms and do not qualify for Plant Story protections or refunds. Listings or profiles soliciting such transactions are subject to removal without notice.

17. Contact Information

If you have any questions about the Terms, please email us at

*In some countries you may have additional rights and/or the preceding may not apply to you.